James Ainsworth Posted July 31, 2017 Share Posted July 31, 2017 FAQs for the Service Desk Service Manager has extended it use of FAQs to help provide solutions for Service Desk staff. During the processing of an incident, FAQs can be presented to support staff to help provide faster solutions for their customers. These FAQs can either be shared with customers on the portals or more focused technical FAQs can be created and only made visible to the support teams. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now