samwoo Posted September 18, 2017 Share Posted September 18, 2017 Hello, I might be going bonkers - is it possible to update any linked requests using ANY of the actions against a single request? For example - if i'm updating one request, i would like to be able to also update the linked requested using the same details (with it being obvious on the Linked Requests timeline where it came from)? I would like to be able to do this for the following with the option to mimic the action across ALL or selected Linked Requests: Putting linked requests on hold from a request Updating linked requests from a request Attaching files to linked requests (on selection) from a request Re-assigning linked requests from a request And so forth - for all the actions. Thanks, Samuel Link to comment Share on other sites More sharing options...
Guest Ehsan Posted September 18, 2017 Share Posted September 18, 2017 Hi @samwoo You can update and resolve Requests in bulk, through the Requests List. You can also resolve or close linked Requests through the resolution tab in a Request. The other enhancements that you've referred to are currently not available. These enhancement requests are not in the 90-development board at this moment in time but I will speak to the team to register your interest Thanks, Ehsan Link to comment Share on other sites More sharing options...
nasimg Posted September 18, 2017 Share Posted September 18, 2017 Hi @samwoo I agree this functionality would be useful, the Actions button does allow for some of this (Update and Resolve) - thanks @Ehsan I've been looking for a way of emailing multiple tickets which I hope will be available soon. Nasim Link to comment Share on other sites More sharing options...
nasimg Posted January 16, 2018 Share Posted January 16, 2018 Hi @Ehsan, @samwoo To add to the above - we would also like to assign the priority in bulk Most of these requirements come about after a major incident when we get an influx of identical calls. Nasim Link to comment Share on other sites More sharing options...
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