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SJEaton

Guidance on Managing Emails

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Hi

We have a number of shared mailboxes set up and administrators will be managing these mailboxes in Hornbill going forward rather than outlook.  I've been looking on the wiki for user guidance on how to use the mailboxes e.g categorise emails, set up folders, etc. but can't find anything.  Is there something available I can give them?

Sam  

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Hi @SJEaton,

Hope you're well. Great to hear that you'll be using the Mailboxes feature in our Hornbill Collaboration offering :)

The following Wiki document should hopefully give you an insight into using mailboxes.

There are a number of sections in this Wiki document, such as managing folders:

I hope this helps.

Ehsan

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Hi @Ehsan

On the guidance it doesn't mention how you save an email i.e. save it in a folder outside of outlook.   Can you advise as we can't seem to work out how to do this, thanks

Sam

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Hi @SJEaton,

Are you referring to saving a message as Draft? The concept of Draft has not been introduced yet.

Are you referring to moving a message to another folder? A checkbox is presented when you hover your mouse over an Email message. Doing so then activates the following action bar.

Screen Shot 2017-10-11 at 12.12.19.png

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Neither of these.  I'm referring to when you want to save an email outside of hornbill altogether in a folder somewhere.  Our HR team may at time need to save a copy of an email received in an employees personal e-file for example.  In outlook they just select 'save as' and then can save it in their personal drives but is this facility not available ?

Sam

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Thanks for clarifying -  This is not possible at the minute but I'll speak to the team about this and get back to you.

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