Jump to content
Lightsource

Batch delete tickets

Recommended Posts

We have just setup our instance and have loads of test tickets that we just want to delete. 

is there an easy way to select all and delete?

Share this post


Link to post
Share on other sites

Hi Lightsource

thanks for your post!

Clearing down test tickets can be done using the "Hornbill Clean Utility". All the details can be found here: https://wiki.hornbill.com/index.php/Hornbill_Clean_Utility . If you have any queries about using it, please don't hesitate to post them here.

This will clear down all tickets, or target the deletion based on request type (i.e. incident, service request, problem, etc.)

Dan

  • Like 1

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×