Date SLA will breach column

[SJEaton]

Hi

We have SLAs on some of our processes and request admins have asked if 'Date SLA will breach' (or something like that) can be added as a column that could be selected for the request list as they feel this would be useful to see at a glance against their requests.  Is this something that could be added?

Sam

[Martyn Houghton]

@SJEaton

The 'Resolve By' column (not to be confused with the 'Resolved By'  ) column should display the target resolution date and time if a Resolution SLA has been set and started on the request. The 'SLT' column will also give you the visual indication as well.

Cheers

Martyn

[Steven Boardman]

Hi @SJEaton

If you are using SLA, are you using response or resolve or both, if so you should already have two columns available to you on the request list - Resolve By and Respond By

Obviously if you only use a resolve by or just a respond by target then just use the relevant one's.

Each analyst can choose which columns are displayed and the order from the column picker (drop down next to the cog icon).

Steve

[SJEaton]

We are using both.  We did take a look but couldn't find what we wanted, will look again!  Thanks

Sam