Martyn Houghton Posted January 19, 2016 Share Posted January 19, 2016 As it is possible to customise the branding of both the Service and Customer Portals, including using a link to you own logo, can the login page on the Service and Customer Portal inherit the logo link from the appropriate portal customisation setting rather than displaying the Hornbill logo? Cheers Martyn Link to comment Share on other sites More sharing options...
TrevorKillick Posted January 20, 2016 Share Posted January 20, 2016 Hi Martyn Customising the Login Page has never come up, we have a story in the Backlog (CH00138704) for the Portals to improve how its customised and expand the options i have added the Login page to this as its more than likely that customers would want to change more than just the logo. Kind Regards Trevor Killick Link to comment Share on other sites More sharing options...
Martyn Houghton Posted January 20, 2016 Author Share Posted January 20, 2016 Trevor Thanks for adding it too the story for the Portal Customisation options. As part of our initial implementation, we are just looking at the main touch points are external and internal customers will see when accessing the self service. Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted January 26, 2016 Share Posted January 26, 2016 Hi Martyn, In addition to this there is a video that is available that shows some of the settings that you can apply to the portals. This includes changing the Hornbill logo to a custom logo. https://youtu.be/_I1m42uX0cM. The video is looking a bit dated so you may find some of the settings and layouts have changed since it was recorded. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted February 3, 2016 Author Share Posted February 3, 2016 James Thanks. We customised the main elements of the portals, it is just that when you click on the login page for an external customer to enter there login details you then get the Hornbill Logo, not your customised one you have specified and displaying in the main portal screen. Cheers Martyn Link to comment Share on other sites More sharing options...
psybox Posted August 25, 2016 Share Posted August 25, 2016 Hello - is there any up date to this? Both the login and Logout splash pages show the hornbill logo and we want it to be our corporate one ... 1 Link to comment Share on other sites More sharing options...
TrevorKillick Posted August 25, 2016 Share Posted August 25, 2016 @psybox Not at the moment as soon as there is any update on this change i will post back a response. Kind Regards Trevor Killick Link to comment Share on other sites More sharing options...
Alex8000 Posted October 17, 2016 Share Posted October 17, 2016 We would definitely be interested in this as well! Look forward to hearing from when anything more is known. Thanks, Alex 1 Link to comment Share on other sites More sharing options...
Guest David Calder Posted March 3, 2017 Share Posted March 3, 2017 I assume this has been asked for before, but it would be really good if we could upload the images for the Logo and the Home Page Image to our instance, instead of linking to a remote source. Our corporate site is http only but a https link is required. Our customer site is https but is locked down to prevent linking from third parties. I would also argue that any external site where I host my images could be considered an IT Service and if that is unavailable then the logo isn't going to show on the Portal. Link to comment Share on other sites More sharing options...
Dan Munns Posted March 3, 2017 Share Posted March 3, 2017 @David Calder You can use a http:// image in the advanced settings Just be aware that if you make changes under Home>System>Manage Portals that it will NOT let you save the changes with a http:// image selected. I just add https:// and save and then change the settings back under advanced settings. The setting is: guest.anonymous.servicePortal.core.style.image.logo [EDIT:] Just FYI, I host most of our images on our iis server. The images won't show outside our domain but show fine internally. 2 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted March 22, 2017 Author Share Posted March 22, 2017 @James Ainsworth @TrevorKillick Just wondering if there us any update on the ability to replace the Hornbill logo displayed on the the Customer Portal Logon Page with our own? We are now testing using our own custom domain proxy to the customer portal and have updated all the other parts of the customer portal to use our branding/logo's, its just the Login page that breaks the formatting/branding displaying the Hornbill Logo. Cheers Martyn Link to comment Share on other sites More sharing options...
Alex8000 Posted March 22, 2017 Share Posted March 22, 2017 Hi @Martyn Houghton, Thanks for staying on top of this! We have our reverse proxy running for a few months now and everything but the login page is branded. We too are eagerly awaiting news regarding this feature. Alex Link to comment Share on other sites More sharing options...
TrevorKillick Posted March 30, 2017 Share Posted March 30, 2017 Hi All The ability to show your custom logo as part of the login screen has been added once its available on live i will post back with a response. We are still looking at adding the uploading of images for customising the portals so you do not have to host publicly https images, once i have further information on this i will provide a response. Kind Regards Trevor Killick Link to comment Share on other sites More sharing options...
James Ainsworth Posted April 18, 2017 Share Posted April 18, 2017 I'm pleased to let you know that this feature is now available. This uses the existing option for setting your company logo on the main portal landing page. You may find that if you already have a custom logo set up here that this will automatically apply to the login page so you shouldn't have to make any changes. Regards, James 2 Link to comment Share on other sites More sharing options...
Alex8000 Posted April 18, 2017 Share Posted April 18, 2017 Hi @James Ainsworth, Thank you and the team so much for making this possible! Two things that jumped out at me: The logout page is still showing the Hornbill logo (https://i.imgur.com/oo8xQeK.png ) The logo that is shown on the login page is smaller than anticipated, especially when looking at the size of this logo in the portal itself. When opening both logos in a new tab they appear to be the same logo, but the one on the login page seems to be compressed/limited in size. https://i.imgur.com/UqZ6cF7.png vs https://i.imgur.com/QCeP0Et.png ) Curious to know if others are seeing this behaviour as well. Have a nice evening, Alex Link to comment Share on other sites More sharing options...
James Ainsworth Posted April 18, 2017 Share Posted April 18, 2017 Thanks for the feedback @Alex8000. I'll put this back to our development team to have a look at. Regards, James Link to comment Share on other sites More sharing options...
Gerry Posted April 19, 2017 Share Posted April 19, 2017 Hi @Alex8000 Thanks for the feedback, sorry for the omission, we should have checked that too, the problem is that code is part of our framework for dealing with SSO and as such is shared between all of our web interfaces so we have to change this with caution. We have raised a defect internally and will get that looked at soon. Gerry Link to comment Share on other sites More sharing options...
Martyn Houghton Posted May 10, 2017 Author Share Posted May 10, 2017 @Alex8000 I can confirm we are seeing the same. We too have a customised logo which is not being shown on the customer portal logo on screen. Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted May 10, 2017 Share Posted May 10, 2017 Hi @Martyn Houghton A fix has been completed and should be applied in one of the next updates. Regards, James Link to comment Share on other sites More sharing options...
James Ainsworth Posted May 11, 2017 Share Posted May 11, 2017 The fix to the image on the logout screen has been released to the live environment. Regards, James Link to comment Share on other sites More sharing options...
Henrik Brattlie, Manag-E Posted May 15, 2017 Share Posted May 15, 2017 On 4/18/2017 at 9:51 PM, James Ainsworth said: I'm pleased to let you know that this feature is now available. This uses the existing option for setting your company logo on the main portal landing page. You may find that if you already have a custom logo set up here that this will automatically apply to the login page so you shouldn't have to make any changes. Regards, James Would it be possible to provide functionality for uploading a logo in stead of providing a link? In the same way as you can do with Bulletins/Banners. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted May 15, 2017 Author Share Posted May 15, 2017 On 2017-5-11 at 5:13 PM, James Ainsworth said: The fix to the image on the logout screen has been released to the live environment. Regards, James @James Ainsworth Thanks, indeed that is now working as expected. Cheers Martyn Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now