steveR Posted June 20, 2016 Share Posted June 20, 2016 Hi is there a way to raise a new request via the Ios app? Link to comment Share on other sites More sharing options...
James Ainsworth Posted June 20, 2016 Share Posted June 20, 2016 Hi Steve, Thanks for your post. The Mobile Service Manager app currently provides the management of existing requests that have been assigned to a support person or any of the teams or services that they support. This includes activity management for these requests. We have plans to extend out the abilities for raising a request as well. This work has not been scheduled as of yet but we will keep you posted on any update to this. Regards, James 1 Link to comment Share on other sites More sharing options...
Everton1878 Posted August 19, 2016 Share Posted August 19, 2016 Hi @James Ainsworth is there any update on this? It would be great if the app had the functionality of service manager for logging and resolving calls or if there was a companion app that just focused on the calls side of things rather than the collaboration The notifications work but when I click to go to the call it says that I don't have permission It would be useful to be able to use the app when away from my desk to log calls etc also I doesn't use SSO so I can access it when away from the network Link to comment Share on other sites More sharing options...
James Ainsworth Posted August 19, 2016 Share Posted August 19, 2016 We still have our change in our backlog for raising requests from the mobile app, but is not currently in our development queue. You are able to resolve requests from the mobile app. The Service Manager app has been build as part of the Collaboration app in order to take advantage of notifications, timeline updates, looking up customers, completing authorizations, working with your activities that are associated to the requests, and more. Not having permission to a request that you get notified for doesn't sound right. I will try some tests to see if I get the same results. Regards, James Link to comment Share on other sites More sharing options...
Guest Clive Jones Posted December 13, 2016 Share Posted December 13, 2016 Hi @James Ainsworth is there an update on this? Are you able to provide an indication of when this functionality is likely to be added to the mobile apps? Link to comment Share on other sites More sharing options...
James Ainsworth Posted December 13, 2016 Share Posted December 13, 2016 Hi Clive, Thanks for your post. This is still not in our development queue. I will make sure that your interest in this feature is added to the change record. The priority for the features that we deliver are predominately based on the amount of feedback that we get from our customers. Your added interest to this post will help with this prioritization. Regards, James Link to comment Share on other sites More sharing options...
Everton1878 Posted January 28, 2017 Share Posted January 28, 2017 I have the same issue with the notifications saying that I don't have permission I'd love the app to have more of the ability for call logging etc, it would be good to be able to have the full functionality when away from my desk Link to comment Share on other sites More sharing options...
Martyn Houghton Posted May 17, 2017 Share Posted May 17, 2017 @James Ainsworth Just to add to the interest on this issue, we would also like to provide the ability for new requests and equivalent functionality to the Service Portal on both the IOS and Android apps. Cheers Martyn 1 Link to comment Share on other sites More sharing options...
nasimg Posted June 15, 2017 Share Posted June 15, 2017 Hi @James Ainsworth, @Martyn Houghton Agree I think an IOS app for the Service Portal would be very handy. Mobile safari is good, but you need to remember the url, and enter a username/password which is a bit of a pain. If we had an app (which we can push out via our MDM solution) it would make life easier for our customers. Nasim 1 Link to comment Share on other sites More sharing options...
chrisnutt Posted June 29, 2017 Share Posted June 29, 2017 Hi, I'd like to add my interest in the ability to log requests through the app. It would be extremely beneficial to a few of our teams who spend their day away from their office to be able to log things on the fly without having to remember to do so when they return to their desk. I've tried it through Safari and while it works just the same as on a PC it doesn't look good. There's overlapping text etc. Chris 2 Link to comment Share on other sites More sharing options...
Giuseppe Iannacone Posted June 18, 2018 Share Posted June 18, 2018 add us too, we believe it might be very usefull to have the possibility to raise new requests from the app; also having an app for the service portal will be very usefull for the customer. Link to comment Share on other sites More sharing options...
James Ainsworth Posted June 18, 2018 Share Posted June 18, 2018 Hi @Giuseppe Iannacone Thanks for your interest. I've added you to the change and made sure that everyone else on this post is also included. Still not in our development but we are making some progress with designing progressive capture to work within the mobile app. I'll update this post as it progresses. Regards, James Link to comment Share on other sites More sharing options...
Giuseppe Iannacone Posted June 18, 2018 Share Posted June 18, 2018 Thank you @James Ainsworth, I hope to meet you at the Hornbill Insight event so we can personally share our idea. Link to comment Share on other sites More sharing options...
James Ainsworth Posted June 18, 2018 Share Posted June 18, 2018 Yes, I'll be looking forward to meeting you at the Hornbill Insight event. Link to comment Share on other sites More sharing options...
James Ainsworth Posted June 29, 2020 Share Posted June 29, 2020 As of Service Manager build 1958 we have added the ability for a request to be raised from the Hornbill Mobile App. A new + icon has been added to the tool bar which will provide the same options for a support person to raise a request as seen in the full client. https://wiki.hornbill.com/index.php/Service_Manager_Mobile Hope this helps. Regards, James Link to comment Share on other sites More sharing options...
Hannah Stella Posted July 2, 2020 Share Posted July 2, 2020 @James Ainsworth We're excited for this functionality! However, we have noticed a few flaws. Upon testing here are my results: When navigating to requests and selecting the + option nothing happens. We had to select this several times before the Progressive Capture loads. After selecting 'Incident' the first prompt is to select a customer. This looks as if it's a drop down field (which we don't use in most progressive captures). When selecting the drop down nothing happens. I've attempted several times. Closed the app, reopened, same results. I've cleared the cache on the app. I'm on Server Build 3337(2020-06-12) and Client Version 2.4.20 (Build: 1964) Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 2, 2020 Share Posted July 2, 2020 Hi Hannah, Thanks for your post. I'll make sure the development team see this and investigate. Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 3, 2020 Share Posted July 3, 2020 10 hours ago, Hannah Stella said: When navigating to requests and selecting the + option nothing happens. We had to select this several times before the Progressive Capture loads. It is possible that on the first tap of the + it is loading, but the response is slow. Additional taps may then cause additional loading. We have added a loading indicator which will be displayed after the first tap of the + 11 hours ago, Hannah Stella said: When selecting the drop down nothing happens. This is currently under investigation. The development team were aware of the issue and we will let you know once we have a solution. James 1 Link to comment Share on other sites More sharing options...
James Ainsworth Posted October 9, 2020 Share Posted October 9, 2020 On 7/2/2020 at 9:51 AM, Hannah Stella said: When selecting the drop down nothing happens. Hi Hannah, As discussed earlier, we found that iOS was not interpreting the field type correctly and it seemed to have required a double tap to activate the field. This has now been corrected. Hope that helps. Regards, James 1 Link to comment Share on other sites More sharing options...
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