m.vandun

Organization details - connected contacts

4 posts in this topic

Good morning,

As of yesterday when opening an organization I cannot see any connected contacts. When opening the contact, the organization is filled. When clicking on the organization name the Organization details are opened correctly.

2016-09-09_0811.png

Kind regards,

Mark van Dun

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Hi Mark,

Good morning and many thanks for your forum post.

In the latest server update, subscription enforcement has been applied. In real terms this means if you have any applications that have been installed, but have not subscribed to, they will no longer be able to be used.

One of the applications this enforcement applies to is Customer Manager which is chargeable. If this was installed but you have not subscribed to it, then the features available within Customer Manager may no longer be visible. These features include timeline and activities against organisations and ability to view all contacts within an organisation.

Without Customer Manager you will still have access to the contacts and organisations repository where you can add, edit and delete contact information – this is what you are seeing at present. No data will have been lost, it is just that some of the additional features that are available in the Customer Manager application will no longer be available unless you subscribe.

However, unrelated to this update (which would have applied subscription enforcement across multiple applications) in the coming weeks we will be making the view that shows which contacts are related to an organisation available to all customers (even those without the Customer Manager application installed) so this particular feature will be available to you again in the future.

Kind regards

Nadeem

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Hi Nadeem,

Thanks for your reply. If i'm not mistaken we are subscribed to the customer manager module.

Kind regards,

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Hi Mark,

Many thanks for your response. According to our records you currently have Collaboration and Service Manager subscriptions only.

I will contact you directly to discuss the options available.

Kind regards

Nadeem

 

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