portal Description Box does not auto expand

[sprasad]

When raising a new Service Desk Request online, the Description Box does not auto extend after the 4th line.  As soon as you go to the 5th line, a scroll bar appears on the right hand pane and line 1 moves 1 row up and becomes hidden from view.  As users would like a full view of what has been entered, could the Description Box auto expand so that customers can see the full details of what has been entered?

[Guest riz]

Hi S Prasad,

Thanks for your post, I have raised ticket to the development team and we are looking in to this issue.

Best Regards,
Riz

 

[James Ainsworth]

Hi @sprasad

I just wanted to follow up on this post and confirm that the description box within Progressive Capture is now auto-expanding and not using a scroll bar.

Regards,

James

[sprasad]

Hi @James Ainsworth Many thanks for this confirmation.

I have tested this via our customer portal and this is working as per our request, with the description box duly auto expanding.  

Much appreciated.