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Repeated Customer Search after selecting Service


Martyn Houghton

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Since the application of Service Manager 2.34/2.35 we have noticed that in progressive capture when logging a new request through the user app the Customer Search form is repeated after you have selected the service and the service specific PC is applied. PC used to skip the Customer Search form automatically after the Service specific PC was applied, but now appears with the already populated customer details requiring you to click on Next.

Can this be looked into to re-instate the automatic completion.

Cheers

Martyn

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@Gary@ADL

I will try setting it to mandatory. I think we had it set to false to fix an issue with mandatory forms in a earlier version.

@cchana

Not sure what the 'new switch node' functionality is, so suspect we are not using it. Did a quick search  of the forum and the wiki to see if there was any reference to it but could not find anything.

idoxpc.JPG

We just have the three standard questions at the beginning of each services PC.

Cheers

Martyn

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On 28-10-2016 at 2:39 PM, Martyn Houghton said:

Not sure what the 'new switch node' functionality is, so suspect we are not using it. Did a quick search  of the forum and the wiki to see if there was any reference to it but could not find anything.

@cchana Would be interested to know about this new functionality as well. When was it introduced and what does it do?

Thanks,

Alex

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OK, so no one is using that functionality yet (fully supported 2.36 onwards) :)

This new functionality will switch from one progressive capture to another without the jumping and without having to include all the forms again. This should make progressive captures much easier to manage.

If this node is used, you'll need to configure the parent and the 'child' Progressive Captures for it, until then any duplicate forms that have already been configured will continue to show.

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