Alex8000 Posted January 4, 2017 Share Posted January 4, 2017 Hello all, We were wondering if it would be possible to receive a notification whenever a client sends a new chat message in an accepted chat. Right now when our analysts have the chat open and use a second browser tab to do some other work (in Hornbill or otherwise) they get no notification whatsoever of the customer having sent a chat message. It would be terrific if the analyst would get a browser notification, a sound cue, and/or a little (1) in their tab title to signal that a new message has been received. This new notification count would clear whenever the tab is back in focus and thus being looked at by the analyst. The same thing goes for the customer, although this is not as important to us. I look forward to hearing your thought on this! Thanks, Alex 1 Link to comment Share on other sites More sharing options...
TrevorKillick Posted January 5, 2017 Share Posted January 5, 2017 Hi Alex We have something planned as a future feature, point 3 in out Planned Features will deal with making in coming chat messages more visible to end users and agents. Kind Regards Trevor Killick Link to comment Share on other sites More sharing options...
Alex8000 Posted January 5, 2017 Author Share Posted January 5, 2017 Hi @TrevorKillick, Thank you for pointing that out! Please consider my post as a more exhaustive 'wishlist' of the bullet point in that list. The way Hornbill is currently able to send browser notifications in Chrome would be terrific for new chat messages as not everyone has speakers connected to their PC, has them enabled, and has them enabled at such a volume for a sound cue to be audible. Best regards, Alex Link to comment Share on other sites More sharing options...
TrevorKillick Posted January 6, 2017 Share Posted January 6, 2017 Hi Alex I have updated the Planned Features list to include the visual element of your requirements, hopefully we can address this in the near future. Kind Regards Trevor Killick Link to comment Share on other sites More sharing options...
Alex8000 Posted January 6, 2017 Author Share Posted January 6, 2017 Hi Trevor, Thank you! Best regards, Alex Link to comment Share on other sites More sharing options...
m.vandun Posted March 15, 2017 Share Posted March 15, 2017 @TrevorKillick We have some problems with the chat in the new layout that we do not see any new chats waiting. As of this we are missing chats. I only saw, by accident, a chat waiting in the dropdown menu. Regards, Mark Link to comment Share on other sites More sharing options...
TrevorKillick Posted March 16, 2017 Share Posted March 16, 2017 @m.vandun Hi Mark Apologies for this, i have replicated the issue and i am raising it with the relevant development teams as soon as i have any more information i will respond. Kind Regards Trevor Killick Link to comment Share on other sites More sharing options...
TrevorKillick Posted March 24, 2017 Share Posted March 24, 2017 Hi @m.vandun The Chat notifications should now show in the top right along side Email. You will need to Update Live Chat to the latest release. Kind Regards Trevor Killick Link to comment Share on other sites More sharing options...
m.vandun Posted March 24, 2017 Share Posted March 24, 2017 Hi @TrevorKillick, Saw the update yesterday. I've installed it and will monitor it. Thanks for the help! Regards, Mark 1 Link to comment Share on other sites More sharing options...
Emily Patrick Posted October 7, 2021 Share Posted October 7, 2021 I know this thread is a few years old, but stumbled across it when looking for something else. I have raised on another thread, about having an audible, or visible tab notification for an update to a chat, once one is in progress. Has this been progressed further since @Alex8000 raised it above? @TrevorKillick Many thanks Link to comment Share on other sites More sharing options...
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