Keith Posted January 25, 2017 Share Posted January 25, 2017 Hi, I am trying to figure out if it is possible to create a role that would allow one user to change another users tasks. We need to be able to change the owner of a task. Thanks Keith Link to comment Share on other sites More sharing options...
Daniel Dekel Posted January 25, 2017 Share Posted January 25, 2017 Hi @Keith, There is no such role. You either need to be the owner or the asigne of that task. Thanks, Daniel Link to comment Share on other sites More sharing options...
Keith Posted January 25, 2017 Author Share Posted January 25, 2017 Hi @Daniel Dekel is there a way for me to create such a role. This is one of our biggest issues. We have compliance activities that get created as part of the business process flow. The owner of the task gets set to the owner of the request. After investigating the request he decides he needs to reassign the request to another team/owner. That new owner can then not update the task. Thanks Keith Link to comment Share on other sites More sharing options...
Daniel Dekel Posted January 25, 2017 Share Posted January 25, 2017 I understand better the situation @Keith. Let me get in contact with the Service Manager team, maybe there is something already to do that. I'll get back to you. Daniel. Link to comment Share on other sites More sharing options...
Guest Ehsan Posted January 25, 2017 Share Posted January 25, 2017 Hi @Keith, In a separate post, we discussed the ability to complete another member's task. The implementation for this change is complete and this will be considered for a Service Manager update soon. The ability to edit a task as an assignee (rather than an owner) is out of scope here and I am actually concerned that such ability can be considered a security flaw - even if supported via an Application Role. Link to comment Share on other sites More sharing options...
Keith Posted January 25, 2017 Author Share Posted January 25, 2017 Hi @Ehsan, I had seen the other thread and offered my support and believe our requirement to be similar to @Martyn Houghton's. There is no security risk in what we are trying to achieve. If there is, it is more likely to be the reverse of what you suspect. We have activities for SOX compliance and FDA compliance and these should ideally be completed by the person carrying out the work. If the request is reassigned, these open tasks should also be reassigned or the new owner should have the ability to "grab" and complete these tasks. Keith Link to comment Share on other sites More sharing options...
Guest Ehsan Posted January 26, 2017 Share Posted January 26, 2017 Hi @Keith, Thank you for your response. Could I just get a better understanding of the scenario here - User A is an assignee of a task and User B is the owner of the task. User A wishes to be able to edit the task (e.g. edit the Title and Description of the task). Is that right? Ehsan Link to comment Share on other sites More sharing options...
Keith Posted January 27, 2017 Author Share Posted January 27, 2017 Hi @Ehsan, I'll try and clarify further. 1. User A is the Request Owner, the Task Owner and the Task Assignee. 2. User A reassigns the Request to User B 3. User B can not do anything with the associated Task which his still in ownership of User A. Ideally, we would like the owner of the task to switch to User B when reassigned. Or at least give user B ability to manage/complete the activity. FYI - User B could be in a completely different team. Hope this helps. Keith Link to comment Share on other sites More sharing options...
Guest Ehsan Posted January 27, 2017 Share Posted January 27, 2017 @Keith, If User B is a member of a Supporting Team for the Service that is associated to the Request and User B is assigned a new Application Role that we're going to introduce, then User B will be able to complete an Activity that is assigned to User A (ofcourse, the task will be automatically re-assigned to User B prior to completion). The owner will not change but User B can complete the Activity. Ehsan Link to comment Share on other sites More sharing options...
Keith Posted January 27, 2017 Author Share Posted January 27, 2017 @Ehsan, Sounds perfect! Hopefully we get this soon Thanks Keith Link to comment Share on other sites More sharing options...
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