Ralf Peters Posted January 26, 2017 Share Posted January 26, 2017 Hi, is there a table that holds the time taken from date logged to date resolved ? I would like to create a measure for average time it has taken to resolve a call , by service , by team , by month , or do/can I have to use a ( date_resolvedby - date_logged) kinda syntax in the value column of the measure ? Thanks Ralf Link to comment Share on other sites More sharing options...
Guest Posted January 26, 2017 Share Posted January 26, 2017 Hi Ralf, Someone else raised a similar query. Could you have a read through on It might give you the starting point you are after. Thanks Pamela Link to comment Share on other sites More sharing options...
Ralf Peters Posted January 26, 2017 Author Share Posted January 26, 2017 @Pamela sorry the link says "No permission" 22 minutes ago, Pamela said: Hi Ralf, Someone else raised a similar query. Could you have a read through on It might give you the starting point you are after. Thanks Pamela Link to comment Share on other sites More sharing options...
Guest Posted January 26, 2017 Share Posted January 26, 2017 Hi Ralf, I am really sorry about that as that was the wrong link. In terms of time recording there was another customer who raised a similar query to yours on this link. It may not be 100% what you are looking for but I think it is something you can consider exploring. Link to comment Share on other sites More sharing options...
James Ainsworth Posted January 26, 2017 Share Posted January 26, 2017 Hi Ralph, There are also fields like h_fixtime and h_responsetime which I believe will show the total time it took to fix based on the service level targets. I will see if I can take a closer look. Also to let you know that we are working on some new reporting features that will allow for some standard reports such as this to be available within the main client. Regards, James 1 Link to comment Share on other sites More sharing options...
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