Gary@ADL Posted February 10, 2017 Share Posted February 10, 2017 Hi Guys - is there a setting somewhere which I can enable, which will allow my users to action activities not assigned to them? for example if I create a ticket with an auto-created task, and assign it to myself. if my colleague completes this job for me, he cannot close the ticket as it requires the task to be actioned first, which only the task owner can do. I know we can set the task to assign to a team (rather than individual), however we often close jobs across different teams (plus this would create loads of un-necessary notifications for all members of the team) i can already do this as admin, but idon't want to give my users any more permissions such as admin rights etc - just the ability for a user to action an activity that isn't assigned to them. thanks Gary Link to comment Share on other sites More sharing options...
Victor Posted February 10, 2017 Share Posted February 10, 2017 @Gary@ADL there are some discussions around this subject, have a look here: Link to comment Share on other sites More sharing options...
Martyn Houghton Posted February 10, 2017 Share Posted February 10, 2017 @Gary@ADL Are you after the same functionality as discussed in the post below? Cheers Martyn Link to comment Share on other sites More sharing options...
Gary@ADL Posted February 23, 2017 Author Share Posted February 23, 2017 @Victor @Martyn Houghton - thanks guys - yes very similar functionality, although I need it to be for all tickets (i.e. incident, service request, problem, known error, change) rather than just requests. will post in the other thread as well, cheers Link to comment Share on other sites More sharing options...
Victor Posted February 23, 2017 Share Posted February 23, 2017 @Gary@ADL if you look at Martyn thread, our dev team replied that they will introduce the functionality in next SM update. However I do not know the details you're after, they would be best to answer your query Link to comment Share on other sites More sharing options...
Martyn Houghton Posted March 6, 2017 Share Posted March 6, 2017 @Gary@ADL As per @Ehsan reply on the other thread this new functionality will apply to all request types, i.e. incidents, service requests, problem etc. Cheers Martyn Link to comment Share on other sites More sharing options...
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